Project Employee (Part-Time), Faculty/Student Support Specialist


Posting Date: September 30, 2020

Closing Date: Open until filled

William Paterson University invites applications for a part-time project employee position as a Faculty/Student Support Specialist for the Instruction & Research Technology department’s Center for Teaching with Technology (CTT). Reporting to the Assistant Director, the Faculty/Student Support Specialist will work in collaboration with the CTT staff in providing training and support to students and faculty members, specifically on the use of multiple synchronous communication platforms, as well as other facets of faculty and student support. Training responsibilities may include a mix of both remote and in-person, on-campus workshops, along with the development of documentation and video tutorials. Prior experience in providing training and support to an audience of users with varying degrees of experience and familiarity with the technology is required, with experience working with students and faculty in a higher education setting strongly preferred.

Responsibilities

  • Available to work 20 hours per week on campus or remotely if necessary, including a  weekend schedule.
  • Respond to faculty and students help desk requests on Zoom, Blackboard Collaborate, WebEx, Teams, or other CTT  supported applications in a timely manner
  • Troubleshoot and guide faculty and students’ technology problems over the phone and using synchronous communication tools
  • Stay up to date on new product features and improvements
  • Identify non-standard customer experiences and escalate issues, as appropriate

Required qualifications

  • BS/BA in Information Systems, Computer Science or a related field
  • Strong oral and written communication skills
  • Strong interpersonal skills

Preferred qualifications:

  • Experience at a higher education institution environment
  • Experience using synchronous communication tools such as Zoom, Microsoft Teams and  Blackboard Collaborate
  • Experience using Blackboard as it relates to synchronous communication tools
  • Experience working independently and with a team
  • Knowledge of current trends in technology
  • Technical support of faculty and students

Invitation to apply:

Submit cover letter, resume, and three references via email to: Tony Krucinski at KrucinskiT@wpunj.edu

 

 

The Clery Act (The Jean Clery Disclosure of Campus Security Policy and Campus Crime Statistic Act) requires all institutions of higher learning to make available to prospective employees our agency's Annual Security Report. A copy of this information is available on the University Police Department website at the Clery Act page. A paper copy of this report can be obtained at the University Police Department upon request.

William Paterson University is an equal opportunity employer that actively values and supports diversity among faculty, staff and students. Women, minorities, and members of under-represented groups are encouraged to apply.