Assistant Director, HSS Student Success

Posting Date: July 5, 2019

Closing Date: Open until filled

William Paterson University invites applications for the position of Assistant Director, Humanities and Social Sciences (HSS) Student Success. This is a 12-month professional staff position with a target start date of August 15, 2019.

Position Summary:

Reporting to the Dean of the College of Humanities and Social Sciences, the Assistant Director of HSS Student Success assists with onboarding, retention, advisement, communication, and delivery of services and success initiatives to students transferring into the College of Humanities and Social Sciences and students beyond their first year (30 credits) who need academic assistance.

In addition, this position collaborates with a diverse body of stakeholders to manage retention and success programming by advising students and creating a student-centered supportive higher education learning environment.

Department Overview:

The College of Humanities and Social Sciences (HSS), is one of five Colleges at William Paterson University. The College offers 17 undergraduate majors and six graduate degrees.  For more information please visit


Responsibilities include, but are not limited to:

  • Representing the College of Humanities and Social Sciences (HSS) at events and programs that support the HSS specific onboarding processes and student success initiatives; advising and presenting at transfer registration events, orientation, Aspire workshops; coordinating recruiting, student success events, and communications; developing enrollment and persistence and retention initiatives; other strategic and goal focused support as needed.
  • Collaborating with departmental chairpersons on onboarding and advising incoming transfers, changing majors; credit evaluation, academic planning, advisement and assistance with substitutions and course waiver requests.
  • Serving as support resource for college faculty advisors and chairs; assists faculty, chairs, college administrators and students with advisement and registration; providing training and development for faculty advisors; maintaining a caseload of students over 30 credits who may be in need of high-touch advisement as determined by the Dean.
  • Supporting student success and retention through intervention and program development; serving as liaison to and collaborating with service providers and student-centered areas across campus such as Athletics, Residence Life, Career Development, etc.
  • Monitoring and coordinating academic progress monitoring and warning and probation programs; assisting in longitudinal tracking; reporting outcomes, key performance indicators, program effectiveness and results including annual and other reporting requirements; conducting ongoing assessment of retention and related student concerns.
  • Support College specific student success outcomes by identifying high-performing students for potential fellowships and other opportunities.
  • Developing and facilitating workshops and programs that support persistence and retention.
  • Establishing and maintaining a collaborative working relationship with the public, faculty, students, and administrators; facilitating College communications, including maintaining appropriate web materials for student success initiatives.
  • Collaborate with Dean to support graduate students and returning adult learners
  • Other duties as assigned, that are appropriate for the position

Required Qualifications:

  • Master’s degree from an accredited college or university in Higher Education Administration, Counseling, or discipline represented in the College of Humanities & Social Sciences
  • Three (3) years of full time professional experience related to student academic support, advisement or cohort management
  • Ability to work a flexible schedule which may include evening and/or weekends.


Preferred Qualifications:

  • Experience using -  Banner Student Information System, Starfish, Social Media


Personal Attributes and Traits:

  • Ability to think conceptually by envisioning comprehensive, long range plans or goals and identifying, evaluating and allocating necessary resources
  • Demonstrated ability to pay attention to specific elements, facets or parts of a situation or assignment
  • Ability to effectively engage with stakeholders in a complex, multi-level environment
  • Demonstrated persistence, capable of steadily pursuing a project or goal in spite of obstacles
  • Able to present material in both written and oral format in a way that is organized, engaging, compelling, and, when necessary, persuasive.


About William Paterson:

William Paterson University is the third most diverse public university in New Jersey. As a longstanding member of the Hispanic Association of Colleges and Universities (HACU), we have been designated by the US Department of Education as a Hispanic-Serving Institution. William Paterson University is also proud to be designated as a NASA MSI (Minority Serving Institution). The University offers more than 250 undergraduate and graduate academic programs that range from liberal arts and sciences to pre-professional and professional programs; it enrolls nearly 10,000 students from across the country and from over 40 nations. The University is situated on a beautiful, 370-acre suburban campus in Wayne, New Jersey, just twenty miles west of New York City. 


Invitation to apply:

Please click to apply for the position.

Interested candidates will be prompted to:

Complete an application

Submit a cover letter & CV

Provide names/contacts of three professional references


Submission of all documents listed above is required for consideration.


Review of applications will commence immediately and continue until the position is filled. Please email for general questions regarding this search.


William Paterson University is an equal opportunity employer that actively values and supports diversity among faculty, staff and students. Women, minorities, and members of under-represented groups are encouraged to apply.

The Clery Act (The Jean Clery Disclosure of Campus Security Policy and Campus Crime Statistic Act) requires all institutions of higher learning to make available to prospective employees our agency's Annual Security Report. A copy of this information is available on the University Police Department website at the Clery Act page. A paper copy of this report can be obtained at the University Police Department upon request.

William Paterson University is an equal opportunity employer that actively values and supports diversity among faculty, staff and students. Women, minorities, and members of under-represented groups are encouraged to apply.