Financial Aid Counselor

Posting Date: January 31, 2019

Closing Date: Open until filled

William Paterson University invites applications for a Financial Aid Counselor responsible for guiding and advising students and parents through the financial aid process. This includes performing verification, executing dependency overrides, making award and budget adjustments to student records, and executing professional judgment.  The Financial Aid Counselor ensures optimal customer service through critical analysis of business processes, workflow trends, and by working with human resources to identify opportunities to streamline and automate financial aid processing. Financial Aid Counselors forecast, measure, manage, and executive all aspects of payment processing workflow. Positon reports to the Director of Financial Aid.


Duties and responsibilities include, but are not limited to:

  • Administering the federal TEACH Grant program; selecting, awarding, and performing oversight tasks
  • Analyzing and applying federal, state, institutional and alternative regulations and guidelines in order to administer a variety of financial aid programs.
  • Serving as liaison to Mercer County students; travel required
  • Maintaining up-to-date knowledge of financial aid programs
  • Maintaining and adhering to departmental and university policies and procedures
  • Performing student aid needs analysis, verifying financial data and other criteria to confirm student aid eligibility for federal, state, institutional and alternative financial aid award packaging; developing students' budgets
  • Originating and processing loan applications and calculating aid awards, scholarships and waiver amounts; producing estimated and final award letters (execute packaging program), and missing information letters (MILs). 
  • Counseling and advising students about the student aid application process, requirements for eligibility, process to address changes in financial circumstances, rights and responsibilities, academic progress requirement, appeal procedures and other information about grants, work, waivers, loans and scholarships
  • Assisting students and families to achieve the most advantageous financial aid award by executing professional judgment and dependency overrides
  • Ensuring financial aid program fiscal responsibility by generating accurate and timely reports, records and surveys
  • Collaborating with the management team to establish and implement financial aid guidelines, policies and procedures; assist developing and maintaining an accurate and up-to-date Policy and Procedures Manual.


Required qualifications

  • Bachelor's degree
  • At least one (1) year professional financial aid or financial aid counseling experience
  • Demonstrated skills in verification, professional judgment and dependency overrides
  • Valid driver's license


Preferred qualifications

  • Working knowledge of Banner
  • Experience working in a financial aid office
  • Knowledge of automated financial aid systems including NJFAMS, COD, NSLDS, FAA Access and CPS


Personal attributes and traits

  • Ability to develop and maintain positive interpersonal relationships
  • Ability to communicate effectively both orally and in writing
  • Demonstrated commitment to customer satisfaction
  • Maintain confidentiality and use discretion
  • Demonstrated sound professional judgment; analyze and apply quantitative skills, work within established policies and procedures, think creatively to resolve issues
  • Ability to self-manage by effectively prioritizing and completing tasks in order to deliver desired outcomes within agreed upon time frames; able to work in a fast-paced  environment.
  • Demonstrated diplomacy and tact with an ability to treat others fairly.


About William Paterson:

The University is the third most diverse public university in New Jersey. As a longstanding member of the Hispanic Association of Colleges and Universities (HACU), we have been designated by the US Department of Education as a Hispanic-Serving Institution. The University offers more than 250 undergraduate and graduate academic programs that range from liberal arts and sciences to pre-professional and professional programs; it enrolls nearly 10,000 students from across the country and from over 40 nations. The University is situated on a beautiful, 370-acre suburban campus in Wayne, New Jersey, just twenty miles west of New York City.


Invitation to apply:

Please click to apply.

Interested candidates will be prompted to:

Complete an application

Submit a cover letter and resume

Provide three (3) professional references 

 Submission of all documents listed above is required for consideration.


Please email should you have any general questions related to this search.

The Clery Act (The Jean Clery Disclosure of Campus Security Policy and Campus Crime Statistic Act) requires all institutions of higher learning to make available to prospective employees our agency's Annual Security Report. A copy of this information is available on the University Police Department website at the Clery Act page. A paper copy of this report can be obtained at the University Police Department upon request.

William Paterson University is an equal opportunity employer that actively values and supports diversity among faculty, staff and students. Women, minorities, and members of under-represented groups are encouraged to apply.