Information Specialist – Financial Aid **Revised 7/25/18**

Posting Date: June 21, 2018

Closing Date: Open until filled

William Paterson University invites applications for the position of Information Specialist.

Under the direction of the Director of Financial Aid, the Information Specialist ensures and maximizes effectiveness when developing (system) business processes and reports that meet the needs of the office while supporting federal, state and/or institutional regulations and compliance.



  • Plans and develops projects/reports to achieve optimum production and customer service to the University community and participates in the design of the office’s strategic planning and assessment.


  • Analyzes business process requirements and writes and implements specifications for the maintenance, enhancement, and automation of the Financial Aid Module (FAM) information systems; responsible for creating and following up with Ellucian Requests for Product Enhancement (RPE); and, responsible for analyzing and implementing Ellucian Time of Solution (TOS) upgrade modifications (also known as patches or fixes) from a functional standpoint.


  • Sets up system program parameters to Ellucian and WPU jobs, performs testing and works with Information Systems staff to move jobs into production; insures the integrity of data in reports and batch updating functions, as well as monitor production activity; sets up and maintain systems production schedule.


  • Using appropriate computer software tools, analyzes, modifies and executes computer programs that produce reports to fulfill federal (e.g., FISAP), state and institutional compliance and reporting requirements (including the completion of surveys) and administrative support to the department.


  • Manages and coordinates U.S. Department of Education (U.S.D.E.) Electronic Data Exchange processes.  This includes installing U.S.D.E. software and upgrades, troubleshooting software problems, and investigating new system solutions. 


  • Trains staff, creates and updates training documentation in the use of various Financial Aid Office software applications, e.g., EDE, COD, NSLDS, E-Administrator, NJ Quick Calc, Loan Tools; keep staff updated with system updates, e.g., Ellucian upgrades. 


  • Manages one or more federal, state and institutional financial aid programs.  This includes ensuring compliance, developing and maintaining written procedures in the administration of the program, setting and following an annual schedule of activities and deadlines required to administer the program, monitoring and overseeing program budget, and reconciling student aid and scholarship fund accounts.


  • Performs student aid need analysis, verification of financial data and other criteria to confirm student aid eligibility, federal, state and institutional financial aid award packaging, and processes and originates educational loans for students and parents, and other procedures necessary to deliver financial aid to students.


  • Counsels and advises students on the student aid application process, requirements for eligibility, need analysis, process for change in financial circumstances, rights and responsibilities regarding student aid, academic progress requirements and procedures for appealing, and other information related to student scholarships, grants, work and loans.


  • Assists with the offices outreach presentations (e.g., Orientation, Open House).


MINIMUM QUALIFICATIONS           **Revision to Degree Requirements**

  • Bachelor’s degree from an accredited college or university is required.  Master’s degree preferred.


  • Five (5) years of experience in the administration of financial aid programs and systems operational support in a similar setting. 


  • Ellucian Banner and Education Loan Management Resources (ELM) experience is desired. 


  • Must possess a sound understanding of data processing systems, programming, and operational procedures as well as a complete and thorough understanding of financial aid delivery and financial aid programs. 


  • Must have appropriate technical skills to work with report generators as well as spreadsheets, word processing, databases, MS-Windows, and other PC-based office productivity tools. Qualified candidates must be proficient with writing sql, and possess knowledge of SAS. 


  • Strong administrative and leadership abilities as a professional staff member are required. 


  • Excellent written and oral communication and organizational skills, attention to detail, be a self-starter, require minimal supervision; have a positive and strong commitment to higher education. 


  • Excellent analytical skills sufficient to analyze and interpret both data and written materials and make accurate and consistent interpretations.


Please click to Apply for the position.


Interested candidates will be prompted to:

Complete an application 

Submit a cover letter and resume

Provide names/contacts of three professional references.  

 Submission of all documents listed above is required for consideration.

If you have any general questions related to this search please email

The Clery Act (The Jean Clery Disclosure of Campus Security Policy and Campus Crime Statistic Act) requires all institutions of higher learning to make available to prospective employees our agency's Annual Security Report. A copy of this information is available on the University Police Department website at the Clery Act page. A paper copy of this report can be obtained at the University Police Department upon request.

William Paterson University is an equal opportunity employer that actively values and supports diversity among faculty, staff and students. Women, minorities, and members of under-represented groups are encouraged to apply.