Faculty and Staff

Kyung-Hyan Yoo

Professor • Department of Communication

Kyung-Hyan Yoo is a Professor of Communication at William Paterson University of New Jersey in the United States. She received her Ph.D. in Tourism from Texas A&M University focusing on Information Technology & Tourism.
Her research focuses on electronic word-of-mouth, online trust, social media communication, persuasive technology, online information search and decision-making, and other issues related to the role of information communication technology in tourism. She has worked on research projects on online travel reviews and social media use by travelers funded by TripAdvisor, Travel Industry Association of America, and several local destination marketing organizations. Yoo has authored journal articles and book chapters on social media marketing, consumer-generated media, and online trust. Her manuscripts have been published in top peer-review journals including Public Relations Review, Computers in Human Behavior, and Journal of Information Technology & Tourism.

Professional Interests

Social Media, Public Relations, Tourism, Online Consumer Behavior, Online Trust, Persuasive Technology,Human-technology Interaction

Languages (other than English)



PhD Recreation, Park and Tourism Sciences, Texas A&M University College Station, TX

MA Communication Arts, New York Institute of Technology New York,


Public Relations, Social Media, Tourism

Notable Courses Taught

Social & Digital Media Communication, Research Method, Master Project, Integrated Communication

108 Hamilton Hall

By appointment