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Handling Difficult Conversations in the Workplace

Course Description:

If you're a manager or supervisor, you have probably been faced with a difficult conversation with a direct report. Not only do these conversations require sensitivity, delicacy, and in all likelihood, confidentiality, but how the conversation is handled can greatly impact the outcome. This course seeks to prepare learners to better handle awkward and difficult discussions with employees. Many difficult conversations can impact employee productivity, but as the manager or supervisor, you can learn to coach and counsel employees to create a calmer work environment and increase staff retention and productivity in the process.


This program is open enrollment and can begin within 2-3 business days of registration.

Registration is ongoing throughout 2021.

Estimated time to complete: 3 hours

This program awards 0.3 CEUs.

Access to this program is 90 days.


Learning Outcomes:

  • Describe a six-step model for handling difficult conversations with employees
  • Address 10 common difficult discussions
  • Apply practical tips for handling conversations about difficult behaviors
  • Outline best practices for handling difficult conversations
  • Apply best practices to workplace scenarios involving difficult conversations

Key Features:
  • Mobile-friendly
  • Audio-enabled
  • Badge and credit-awarding
  • Real-world case studies
  • Fully accessible
  • Games & Flashcards
  • Video content

Notes:

This course has an "Ask the Expert" feature, which submits your questions directly to an expert in the field you are studying. Questions are answered as quickly as possible and usually within 24 hours.

This course does not require any additional purchases of supplementary materials.

Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement and qualify to receive IACET CEUs. Learners will have three attempts at all graded assessments.

Instructor : MindEdge
Dates : 11/30/21
Days : Online
From : -
Fee : $ 79.00
Course Number : ME-230


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