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Negotiations: Resolving Disputes
This course is designed to help managers and other decision-makers learn to settle workplace and interpersonal disputes by the application of proven negotiating principles and strategies. Learners in this course will explore the fundamentals of Dispute Settlement Negotiation with the help of games, videos, interactive exercises, case studies, and other engaging content.
The course begins by comparing and contrasting the two major types of negotiation: Dispute Settlement Negotiation (DSN) and Deal Making Negotiation (DMN). Key topics converged in the course include the causes of conflict; different styles of conflict management; how to conduct a conflict diagnosis; the uses of a strategy and interest assessment; and methods for avoiding stalemate and achieving a cooperative resolution.
Case studies that simulate real-world conflict-resolution negotiations are incorporated, to illustrate the practical application of the principles and strategies covered in the course.
This program is open enrollment and can begin within 2-3 business days of registration.
Registration is ongoing throughout 2021.Estimated time to complete: 3 hours
This program awards 0.3 CEUs.
Access to this program is 90 days.
Distinguish between Dispute Settlement Negotiation (DSN) and Deal Making Negotiation (DMN)
Articulate the advantages and disadvantages of negotiation, compared to other methods of conflict resolution
Explain the importance of BATNA in Dispute Settlement Negotiation
Describe the most common causes of personal and workplace conflict
Explain the steps involved in conflict diagnosis
Describe the five conflict management styles identified by the Thomas-Kilmann Conflict Mode Instrument (TKI)
Identify the main impediments to achieving a cooperative resolution, and explain how best to circumvent them
Describe how to develop a strategy and interest assessment
Explain the importance of active listening in the context of negotiation
Define ZOPA, and explain its importance in Dispute Settlement Negotiation
Explain how the ability to identify different negotiating currencies can help negotiators break a stalemate
Distinguish between "sacred" and "pseudo-sacred" values
Apply the principles of Dispute Settlement Negotiation to real-world examples
- Badge and credit-awarding
- Real-world case studies
- Fully accessible
- Games & Flashcards
- Video content
This course has an "Ask the Expert" feature, which submits your questions directly to an expert in the field you are studying. Questions are answered as quickly as possible and usually within 24 hours.
This course does not require any additional purchases of supplementary materials.
Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement and qualify to receive IACET CEUs. Learners will have three attempts at all graded assessments.
Instructor : MindEdge
Dates : 01/30/22
Days : Online
From : -
Fee : $ 79.00
Course Number : ME-249