New Adobe License and Install Procedure for University Computers

Licensing of Adobe software at WPU has changed. In order to use Acrobat DC on a university computer, you will need to be running the latest version of the software and logged into the Adobe Cloud with a valid WPU account.

For mac computers - 

If you get a "Something Went Wrong" message when attempting to Acrobat DC please do the following while connected to the university network (VPN or on-campus):

• Open Managed Software Center and install the Acrobat DC Cleaner Tool.
• Running this application requires admin privileges so you’ll need to open a helpdesk ticket or call the helpdesk at 973-720-4357

A tech will reach out to you and will request a remote screenshare session or meet with you personally.

For windows computers- 

To do this, close all apps including Web Browsers, Outlook, and Adobe apps. Open the Software Center, select Adobe Acrobat DC, and click Install.

The program will take about 10-15 minutes to install. Once install is complete, restart your computer. The first time you use Acrobat, you will be prompted to sign in. Please login with your WPU credentials.

If you get a "failed" message when attempting to install Acrobat DC, please restart your computer and try to install it again. This usually happens because other programs are running.

If you continue to run into issues, please enter a Help Desk ticket at wpunj.edu/help or call us at 973-720-4357. Thank you!