Handling Difficult Employee Behavior - Available starting 6/1/22 - Self-Paced Online

Course Level	Introductory
Mode	Self-Paced Online
CEUs	1
Estimated Time to Complete	10 hours
Access Length	90 days

You may register for this course at any time. The course can begin within 2-3 business days of registration. This course is self-paced, so you may begin at your convenience.

Course Description

As a manager, handling difficult employee behavior is now your job. And it can be overwhelming to try to navigate the psychology of poor behavior to try to figure out how to improve the situation. This course is designed to prepare managers to deal with troublesome and difficult behavior by employees. By effectively addressing, coaching, and counseling employees, you can improve their behavior and improve morale, staff retention, productivity, and teamwork. This course uses videos to illustrate each behavior type so that you can more easily apply the techniques to your current work environment. Focusing on dealing with the behavior (not the person), tools and techniques for positive change are clear and well-defined.

Learning Outcomes

• Discuss the importance of addressing difficult employee behavior
• Describe a six-step model for handling conversations about difficult behaviors
• Apply practical tips for handling conversations about difficult behaviors
• Recognize the common 12 difficult employee behavioral types
• Describe the 12 difficult behaviors, their causes and motivations, and their consequences
• Outline best practices for handling the 12 difficult behaviors
• Apply best practices to workplace scenarios involving the 12 behavioral types

Key Features

• Expert supported with real world case studies
• Mobile friendly and accessible
• Badge and credit-awarding
• Games, flashcards, and video content
• Audio-enabled in app

Notes

This course has an "Ask the Expert" feature, which submits your questions directly to an expert in the field you are studying. Questions are answered as quickly as possible and usually within 24 hours.

This course does not require any additional purchases of supplementary materials.

Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement and qualify to receive IACET CEUs. Learners will have three attempts at all graded assessments.

Instructor : MindEdge
Dates : 06/01/22
Days : Online
From : -
Fee : $ 199.00
Course Number : ME-231

Class is unavailable at this time please call 973-720-2354 for more information or other course options

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