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Handling Workplace Conflict, Youth (Online) 04/24 - 05/22/2021


 

This course is self-paced and runs entirely online. Registration ends May 22, 2021.

 

This program is open enrollment and can begin within 2-3 business days of registration.

 

As a manager, you will undoubtedly deal with conflict. And keeping the peace is your responsibility. This course introduces the various forms of conflict that can arise in the workplace and presents strategies that managers can use to help deal with conflict situations. It includes video commentary from an expert in the field and presents some fictitious real-world scenarios that allow learners to practice applying the skills and strategies discussed throughout the course.


Estimated time to complete: 6 hours

This program awards 0.6 CEUs.

Access to this program is 90 days.


This course has an "Ask the Expert" feature, which submits your questions directly to an expert in the field you are studying. Questions are answered as quickly as possible and usually within 24 hours.

This course does not require any additional purchases of supplementary materials.

Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement and qualify to receive IACET CEUs. Learners will have three attempts at all graded assessments.


Learning Outcomes:

  • Identify the different types of conflict in the workplace
  • Describe some of the major causes of workplace conflict
  • Discuss the Thomas-Kilman model of conflict
  • Consider your personal conflict style and compare it to other styles
  • Identify various conflict behaviors in the workplace
  • Explore conflict resolution strategies
  • Discuss best practices for handling difficult employees
  • Describe what constitutes dangerous conflict and consider methods for handling risky situations

Key Features:
  • Mobile-friendly
  • Audio-enabled
  • Badge and credit-awarding
  • Real-world case studies
  • Fully accessible
  • Games & Flashcards
  • Expert-supported
  • Video content

Instructor :
Dates : 04/24/21 to 05/22/21
Days : Online
From : -
Fee : $ 99.00
Course Number : MEY-347

Class is unavailable at this time please call 973-720-2354 for more information or other course options


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