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Customer Experience-Track

This program is open enrollment (fully online) and can begin within 2-3 business days of registration.

Registration is ongoing throughout 2021

This popular Customer Experience course teaches you the increasing importance of Customer Experience Management. Quickly grasp how to track and analyze the challenging nature of your digital customers, create feedback loops and fully embed the customer experience with your business.

What you’ll learn:

  • Customer Experience: Agility and the Changing Nature of Customers - The changing nature of customers today means you need to adopt an agile approach for your digital strategy. (3hrs. 37mins.)
  • Designing X: Placing the Customer at the Center - Develop your CX knowledge by focusing designing an excellent customer experience – placing the customer at the heart of your activity. (2hrs. 18mins.)
  • Optimizing CX: Authenticity and Involving Customers - Improve the customer experience by gathering feedback from your customers and forming a genuine response to their needs. (1hr. 40mins.)
  • Measuring CX: data, Metrics, and Visualization - Measure your performance. Track your results. Understand the metrics you can use, and at how to report and present your findings. (1hr. 42mins.)

Instructor : Online
Dates : 12/22/21
Days : Online
From : -
Fee : $ 445.00
Course Number : DMI-016


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